Privacy Policy

4iService ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — name, email address, business name, and message content when you contact us, book a demo, or fill out a form
• Business information — policies, workflows, documents, and system access you provide during onboarding so we can build your AI assistant
• Usage data — pages visited, time on site, referral source, and browser type, collected automatically through analytics tools
• Communications — emails, call recordings, and messages exchanged during service delivery and support

2. How We Use Your Information

We use the information we collect to:

• Build, configure, and maintain your custom AI assistant
• Communicate with you about your service, updates, and support requests
• Improve our products, services, and website experience
• Send relevant communications (you can opt out at any time)
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Business Data and Confidentiality

Any business documents, policies, or proprietary information you share with us during onboarding are used exclusively to build your AI assistant. This data is treated as confidential and is not shared with any third party unless required by law or explicitly authorised by you. Upon termination of service, your business data is deleted within 30 days upon request.

4. Cookies and Analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. These tools collect anonymised data about page views, session duration, and traffic sources. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

We also use LinkedIn Insight Tag to measure the effectiveness of LinkedIn campaigns. This tool collects anonymised data about visitors referred from LinkedIn.

5. Data Security

We take the security of your data seriously. We use industry-standard encryption for data in transit (HTTPS/TLS), restrict access to personal data to authorised personnel only, and follow security best practices in our software and infrastructure. No method of transmission or storage is 100% secure, but we continuously review and improve our practices to protect your information.

6. Third-Party Services

We use trusted third-party services to operate our business, including:

• Google Analytics — website traffic analysis
• LinkedIn Insight Tag — marketing analytics
• Calendly — appointment booking

Each of these services has its own privacy policy governing how they handle data. We are not responsible for the privacy practices of third-party services.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at 4iservice.com@gmail.com. We will respond within 30 days.

8. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Business data shared during onboarding is retained while you are a client and deleted within 30 days of service termination upon written request. Analytics data is retained in accordance with the policies of our analytics providers.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: